A & A Associates Hiring for Customer Service Representative: Full Time at Portsmouth, VA Full Time

Due to recent expansion, we are currently looking for a customer service team lead.

This position will start off entry level with provided training to prepare for the leadership role.

Responsibilities:
Receives and Processes customer purchase orders

Enters orders received via telephone or on a provided tablet

Enters electronic, paper and manual orders online

Verifies & Confirms customer orders and delivery expectations.

Quotes prices according to uniform pricing strategy and current market pricing.

Tracks order exceptions and maintains as needed.

Sales with Preferred Customers

Direct Customer Service with new and current customers

Teamwork: collaborates with team members

Seeks good communication and cooperation within organization

Coordinates all routine aspects of customer orders, requests, and inquiries

Identifies and uses internal resources as needed to complete tasks

Supports team goals

Is receptive/flexible/adaptable to change

Understands, generally, about competitors and their services

FULL TRAINING IS PROVIDED FOR THE RIGHT CANDIDATE-NO EXPERIENCE NECESSARY

Qualifications

Previous experience in sales, customer service, or related field is a plus

Student Mentality – willingness to take direction and learn

Strong leadership qualities

Ability to build rapport with clients

Ability to thrive in a team environment

Ability to hit personal and team goals

Work in a fast paced environment

Proactive thinker and solution oriented