AAA Careers Looking for Customer Service Representative / Call Center On Site Dispatcher at Coppell, TX Full Time

Join our AAA Emergency Roadside Dispatcher Team!

On Site Call Center Dispatch Opportunity at our Coppell, TX office!

Starting at $18.20 per hour (Plus weekend shift differential of 10% = $20.02 per hour)

$5,000 Retention Bonus

Full Time – 40 hours a week

Day shift, swing shift and late swing shift hours

Paid on site training: Class starts July 13, 2 022

As an Emergency Roadside Dispatcher for AAA Texas you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.

We are hiring for on site dispatchers for Coppell, Texas. The 4 week paid on site training will take place in the office located at 1225 Freeport Parkway. The training class will begin on July 13, 2022.

AAA Dispatchers process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.

Process both inbound and outbound calls from members and independent contract stations within a fast-paced, structured, goal-oriented call center environment.

Successful completion of training without interruption.

Excellent written, verbal and advanced computer skills.

Work directly with 350+ independent contract stations facilitating service delivery to members.

Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.

Successful candidates will possess a passion for helping people, exceeding their expectations, and the ability to utilize available resources to provide excellent member service.

Prior Dispatch experience within a high-volume environment is preferred but not mandatory.

High School diploma, GED or equivalent.

Successful completion of Auto Club pre-employment assessments, background and drug screenings.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

AAA Texas is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer