AAA Life Insurance Company Hiring for Remote Member Services Advocate at Sterling City, TX Full Time

Remote Member Services Advocate
2064-418

AAA Life Insurance is looking for Customer Service professionals who flourish with creating positive member experiences to join our collaborative, team-driven atmosphere.

Our Customer Service teams play the starring role in our efforts to provide accurate and responsive service to our customers, ensuring high satisfaction, growth, and retention. In this role, you get to put people first and keep their experience simple by being transparent, values members appreciate as much as we do.

By joining AAA Life, you’ll become a part of an iconic brand built on a solid foundation of trust. As part of AAA, members trust that AAA Life will provide them with exceptional member service and be there for them at the time of a claim. Delivering our company’s promise to members is what drives each of our associates every day.

What We Offer

Our dynamic work environment provides excellent benefits, and competitive compensation, you can increase your potential and enhance our business process.

• Competitive pay, $20/hr (plus shift premiums available based on scheduled hours)
• Work from home opportunities available
• Earn up to $2,500 in the first year in Retention Bonuses
• Medical Benefits available on 1st day of employment
• Dental, Vision, Life and Disability coverage.
• Performance-based incentive plan
• Retirement Savings options such as a pension & 401k available with a Company match
• Generous Paid Time Off Plan to include Holiday Pay + Floating Holiday Days and a very generous vacation policy.
• Tuition reimbursement

What you’ll be doing

• Working directly with AAA Life Members in a fast-paced inbound contact center providing Members with an outstanding experience.
• Providing exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication.
• Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
• Effectively handle customer concerns by using available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
• Confidentially handling policy owner information and ensuring compliance and communication standard are met.
• Collaborate with internal teams to ensure thorough and timely resolutions for all members.

• High School degree required; some college level coursework preferred.
• Completion of insurance industry or LOMA coursework highly preferred.
• Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred.
• Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
• Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
• Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
• Prior experience navigating and operating multiple computer applications and telephone technologies desired.
• PM21

Any City, Texas, United States

Full-Time/Regular

PI189787053