AAA Texas Hiring for Customer Service Representative/Call Center Remote at Coppell, TX Full Time

Join our AAA Texas Emergency Roadside Team!

Call Center Remote Opportunity for Coppell, TX!

Starting at $17.20 per hour (Plus weekend shift differential of 10% = $18.92 per hour)

$5,000 Retention Bonus

Full Time – 40 hours a week

2nd/Swing shift hours

Paid Remote Training: Class starts December 9th, 2021

We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 2 1/2 weeks of paid remote training to prepare you to provide legendary service to our members! All equipment will be provided to you prior to training.

Successful candidates in the role possess resiliency in diffusing high stress situations.

Ability to provide excellent customer service to 100+ member calls a day.

You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download and minimum 5 mbps upload.

You’ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.

Excellent written, verbal, and computer skills provide success.

Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.

High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

AAA Texas is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer