ABC Home & Commercial Services Hiring for Front Desk Agent at Remote Full Time

We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills.

Front Desk Agent Duties and Responsibilities

• Collect payment and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy workspace at all times
• Be informed and up-to-date on all types of products and services
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Take and deliver messages for customers
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Front Desk Agent Requirements and Qualifications

• High school diploma or GED equivalent preferred
• Previous experience in customer service and/or hospitality industry pref
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience

Job Type: Part-time

Pay: $32.00 – $34.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote