Abercrombie and Fitch Co. Hiring for Customer Research Coordinator (Remote) at Columbus, OH Full Time

Job Description

A&F is seeking a Research Coordinator to perform the operational activities required to support a team of Customer Research Analysts. The ideal candidate is a self-starter who will support the team throughout the research life cycle from scheduling, recruiting, engaging members of current research communities, and streamlining operations and team communications.

What Will You Be Doing?

Research Community Management

• Address member support messages
• Create and send weekly communication to members
• Post engagement activities to maintain member participation
• Manage rewards for participant engagement

Research Recruitment & Logistics

• Assist with recruitment into online research communities, with a focus on increased diversity
• Keep team up to date with online research community demographic info
• Manage recruitment for in-person research across cities inclusive of scheduling & confirming participants and executing logistical details of engagements
• Creatively evolve ways of recruiting locally across brands

Team Support

• Manage calendar updates and reminders for research team
• Partner with legal team on new & existing research initiatives
• Manage team travel calendar

Support team via stretch ad hoc assignments

What Do You Need To Bring?

• Bachelor’s Degree or 2-3 years of professional experience
• Community/database management experience
• Microsoft Office programs (Outlook, Excel, PowerPoint) competency
• Project management tools proficiency (eg. Asana, Jira, MS Teams Planner)
• Self-starter and independent
• Able to drive projects to conclusion and work effectively with cross functional partners
• Excellent communication skills and strong project management capabilities
• Creative approach to problem solving with a humble, team-oriented and optimistic attitude
• Ability to think and react in a high-energy, fast-paced environment

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.

Our Values

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive Bonus Program
• Paid Time Off and Work From Anywhere Flexibility
• Paid Volunteer Day per Year, allowing you to give back to your community
• Merchandise Discount
• Medical, Dental and Vision Insurance Available
• Life and Disability Insurance
• Associate Assistance Program
• Paid Parental and Adoption Leave
• Access to Carrot to support your unique parenthood journey
• Access to Headspace dedicated to creating healthier, happier lives from the inside out
• 401(K) Savings Plan with Company Match
• Opportunities for Career Advancement, we believe in promoting from within
• A Global Team of People Who’ll Celebrate you for Being YOU

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Notice (For Colorado, New York, and California): The recruiting pay range for this position is $20.35 per hour. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.