AC Hotel Chicago Hiring for AC Marriott Full-Time Front Desk Agent at Chicago, IL

At AC Hotels, connecting with our guests, catering to their “on-the-go” lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a Full-Time Front Desk Agent.

POSITION PURPOSE: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts.

ESSENTIAL FUNCTIONS:

• Greet and welcome guest as they arrive to the hotel; check guests in and out of room according to standards.
• Able to provide accurate and appropriate information regarding area or hotel, outlet information and services to guests.
• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests’ needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Perform other duties as assigned.

POSITION REQUIREMENTS:

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• High school diploma or equivalent required.

www.marcuscareers.com/achotelchi

Equal Opportunity Employer

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60611: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales, Retail & Customer Support: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: One location