Accenture Hiring for ^Epic Clinical Analyst – 5369350 at Minneapolis, Minnesota Full Time

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

The Epic Clinical Support Analyst will be responsible for providing level 1 support to Hospital Epic clinical users. The analyst will provide an advanced level of customer service to users while working with the other members of the clinical support team to improve processes Strive toward timely resolution of system issues, customer problems, incidents, requests, and queries. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

• Possesses a strong customer service focus to promote teamwork and the ability to serve as a customer service-oriented liaison between the IS department, associates, physicians, and partners.

• She will have the ability to coach service desk peers.

• Will have the historical knowledge to assist with troubleshooting of legacy tools applications during the transition phase and throughout the 12 months of decom of legacy environment.

• Ability to work in a fast paced environment with changing priorities.

• Possesses excellent communication and problem solving skills.

• Will be a good educator at the new Service Desk, following their tickets, and SLAs.

• Willing to spend extra effort learning new concepts and improving customer service.

• Can assist to gather in customer feedback during the transition to understand how the customer base there is adopting. Help the team to customize any follow up education and communication of themes

• Has over 2 years of healthcare experience and understands the associated patient impacts when a call comes in.

Medical Center specific knowledge:

• Core EMR of Meditech and Medent. Associate possesses knowledge of these applications that can assist users and educate peer team.

• Ability to create KBs on the expected 10 legacy applications and KTLO support.

• There will be approximately 20 legacy applications that remain live from Fall CY24 Late Summer CY25 and under legacy team support.

Basic Qualifications:

Minimum 2 years with the following experience:

• Epic Systems

• Medical Equipment Technology

• Microsoft Office

• Service Operations

• ServiceNow Virtual Agent

High School Diploma or GED

Preferred Qualifications:

• Epic CareConnect, medical equipment knowledge, experience working in healthcare industry

• Bachelor’s Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Salary Range

California $37.98 to $47.98

Colorado $37.98 to $47.98

District of Columbia $37.98 to $47.98

New York $37.98 to $47.98

Maryland $37.98 to $47.98

Washington $37.98 to $47.98

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