Accenture Hiring For Platform Experience Associate – Swedish – CL at Dublin, County Dublin Full Time

Job Specification:
General Information:
Position: Platform Experience Associate – Swedish

Location: Dublin, Ireland

Contract: Full-time 40 hours per week

Work Hours: Must be flexible to work in a 24/7 environment

Job Description

The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support . The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations.

Duties and Responsibilities:
Process and review content that has been flagged for review of potentially sensitive content

Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures

Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.

Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Assigned and accountable for workable solutions and processes within specific area of responsibility.

Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly

Receive feedback and apply learnings quickly in a changing environment.

Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate

Addresses most non-routine issues

Ensures all work is performed in accordance with SLAs and metrics.

Responsible for activities assigned by the Operations Manager

In the context of this , individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity.

Due to the nature of this , the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.

Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.

Content moderation is meaningful work that may be challenging at times. In the context of this , individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their s. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Due to the nature of the , the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

Priority Skill

Content Moderation

Basic Qualifications:.

Minimum 1-2 years customer service experience in a professional work environment

Consistent high quality performance at or above target

Fluent in English and Swedish language

Preferred Qualifications:
Previous legal experience/studies or experience with legal processes

Previous content review experience

Good knowledge of social media, associated technologies and online trends

Professional Skill Requirements:
Results & detail oriented

Strong written and verbal communication skills

Exceptional interpersonal skills and a commitment to professionalism

Can critically assess content strictly against client guidelines

Benefits

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for career progression

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

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