Accenture Hiring For Service Delivery Ops Lead Manager at Singapore Full Time

Service Delivery Ops Lead Manager

Accenture–Singapore

8 minutes ago, from Accenture International

Responsible for:

· Defining and aligning performance metrics (SLAs/KPIs)

· Delivering against agreed performance metrics

· Improve operating efficiency

· Management of financials of individual projects and deliver agreed profitability goals

· Develop people development framework and implement them for ongoing operations

· Develop relationship with client counterparts

· Manage contract terms and conditions

· Coordinate and manage assigned capability roles

The individual will:

· Make independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.

· Accountable for results of work to both Accenture and client.

· Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.

· Contribute to policy setting at a senior level.

· Identify, assess and resolve complex business problems/issues and provides alternative scenarios.

· Provide and implement business-focused solutions within time/cost constraints.

· Self-directed within broad goals and strategic direction in satisfying organization or client objectives.

· Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed.

· Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.

· Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.

· Accountable for performance against financial parameters, monitor and report on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews.

· Initiate and promote continuous improvement programs across sphere of influence.

· Lead and manage a team, typically delivering results through others.

· Allocate resources and responsibilities across team to deliver business results and develop team members.

· Manage and ensure consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility.

· Evaluate direct reports, and provide formal counseling and mentoring to staff.

· Define and manage group/team structures and resource levels to support business needs.

· Demonstrate thorough understanding of client relationships/business practice.

· Contribute broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.

· Require to develop broad business and industry acumen, and to use this knowledge to initiate and/or develop client relationships.

Requirements:

· At least 5 years managerial experience

· 10 years of proven experience in operations and customer service in a vendor management environment

· Experience in managing global large scale teams including client management: 5 years

· Management reporting/analytics experience

· Managing measured productivity of team: Understanding of different productivity metrics, their relevance and ability to recommend appropriate goals with glidepath.

· Experience in managing productivity-driven operation

· Understanding of digital eco system is an added advantage.

· Can demonstrate flexibility and agility to changing client needs

· Strong leadership skills

· Ability to learn quickly through self-study, classroom, and hands-on experience

· Strong analytical skills

· Strong communication skills with all levels of employees and management

· Ability to perform special projects as needed in addition to daily responsibilities

· Strong organizational skills

· Flexibility in work schedules to align with client schedule.

· General knowledge of human resources policies and procedures

· Ability to organize staff and supervise workload for maximum efficiency.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.