Accenture Looking for Front Office and Operations Coordinator at St. Catharines, ON Full Time

Job Description:
Provide space and service support solutions for all Accenture people and businesses globally, supporting Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies. Execute the services in their area(s) of responsibility under supervision for a small to moderate size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Carry out routine tasks according to guidelines and/or under supervision. Individual contributor as a part of a team, with a focused scope of work.

Delivery of office operations services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives

Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.

May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)

May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.

May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).

May provide basic technical support for standard office equipment (e.g., copiers and printers).

May provide support related to on-site catering.

May manage operations of communication center/switchboard on a daily basis.

May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.

May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.

May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

May act as a point of contact for external providers (e.g., cleaning contractors).

May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.

May contribute to the preparation of daily, weekly, and monthly reports.

May perform administrative duties according to location guidelines.

May carry out instructions for security, fire, health and safety and maintain records

Basic Qualifications:
Requires a minimum of 2 years of progressively responsible administrative, customer service and front office coordination experience in a corporate environment

Post-Secondary Education – college diploma, relevant certification, or equivalent work experience preferred

Preferred Qualifications:
Strong proficiency in Microsoft Office (Excel, Word, and PowerPoint)

Experience in customer/vendor relationship management

Experience in a corporate environment, with a large company an asset

Experience with invoice processing an asset

Professional Skill Requirements:
Proven ability to work independently and as a team member

Good communication (written and oral) and interpersonal skills

Strong organization, multi-tasking and time management skills including prioritization with ability to adapt to changing requirements

Technologically savvy and easily adapts to learning new tools

Ability to work creatively and analytically in a problem-solving environment

Anticipate and proactively act on internal and external clients/customers’ needs

Listen and articulate stakeholder interests and expectations, while providing real-time information exchange

Demonstrated leadership, teamwork and collaboration in professional setting; either military or civilian

Other Requirements:
Punctuality

Work must be carried out at reception desk

Operate with structured work and break schedules

Overtime may be required periodically

Flexibility with work schedule may be required periodically

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 674,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.