Accor Looking for Operations Manager – Sofitel Queenstown at Queenstown, Otago, New Zealand Full Time

Australasian Hotel of the Year 2023, Sofitel Queenstown Hotel & Spa has a rare and exciting leadership opportunity for a high performing hospitality professional. The successful candidate will:

• Drive and maintain the momentum of the new Sofitel F&B outlet, Le Salon Rouge and drive further outlet developments.
• Be responsible for the senior leadership of the Front Office and Reservations operations and the strategic direction of all Food & Beverage Operations in the hotel.
• Be responsible for the financial performance of the operations encompassing revenue, payroll, operational costs and supplementary costs. This includes forecasting future performance and confidently reporting on past results.
• Provide effective people management, leading recruitment and inductions, job specific training, development plans and performance management, while driving engagement and compliance within the Front Office, Reservations and Food & Beverage teams.
• Drive the Sofitel Brand Standards and five star service delivery across the business.
• Ensure procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Carry out Duty Manager/Reception duties when required.
• Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Regular liaison with Sales, Marketing, Conference and Events team for operational requirements.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Ensure public areas are clean and well presented with regular monitoring.
• Development and execution of a full strategic plan for outlets covering revenue, performance, sales & marketing activities and calendar of functions and events for the budget year and how budgeted profit will be achieved.
• Work cohesively with Executive Chef and Kitchen team to drive creative and engaging food and beverage stories and menus in all outlets, aligned with the strategic plan.
• Design and curate the Beverage List with our Mixologist for Le Salon Rouge utilising extensive knowledge on wines and spirits.
• Assist with the development of the annual business plan and financial budget; use this as a guide to controlling expenditure during the financial year.
• Facilitate the smooth running of the departments through adequate purchase and supply of material and equipment and adherence to the department budgets through the purchase order system and inventory controls.

Work Experience

• Previous leadership experience essential, preferably within a five star luxury environment;
• Functional experience in Food & Beverage operation, including fine dining essential with preference for experience with Simphony POS;
• Functional experience in Front Office operations and Opera PMS would be advantageous;
• Passion for high end hospitality with eye for detail;
• Ability to interpret and analyse financial information to achieve Hotel objectives;
• Projects professional image at all times through personal presentation/ interpersonal skills;
• Desire and ability to train and develop staff;
• Maintains awareness of industry trends in service, product and presentation;
• Initiates contacts and establishes rapport easily;
• Organises time and work efficiently;
• Has the aptitude and willingness to undertake further development;
• Willingness to work weekends and public holidays as part of the job role;
• A demonstrated ability to build warm relationships and gain trust at all levels.

Why join Sofitel Queenstown?

• We are steaming ahead with exciting development of our food & beverage story, including enticing menu development and investment and upgrading of our outlets
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2023 HM Award winner
• We offer competitive pay with benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy, PLUS free gym access and free Ski Hire during Winter.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Work Your Way – speak with us about your desired work life balance and make your perfect balance a reality
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide – for yourself and for friends and family, across our entire network.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Enjoy working in the heart of beautiful Queenstown with our diverse and professional team

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.