Actalent Hiring for Medical Scheduler (Admin)- Remote After 6 Months at Poughkeepsie, NY Full Time

The Medical Admin efficiently handles a high volume of incoming calls and requests, both clinical and non-clinical, ensuring superior customer service and a one-call resolution standard. This role includes scheduling a variety of appointments for over 100 multi-specialty physicians and other medical professionals. The scheduler will utilize all available resources to effectively assist all callers, transfer calls when appropriate, gather pertinent information for requests, relay messages to clinical staff, and handle emergencies as per specified procedures.

**Must be local to Poughkeepsie, NY as the first 6 months require in-person schedule**

Hard Skills

• Customer Service experience in Call Center or healthcare
• Proficiency in Microsoft Office
• Experience with medical software
• Experience in healthcare, call center, medical records, or customer service

Soft Skills

• Superior customer service skills
• Ability to handle high call volumes
• Effective communication and information gathering
• Ability to work independently with minimal supervision

Schedule: Monday-Friday, 9:30am to 6:00pm

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.