Actalent Hiring for Medical Scheduler (Remote After 6 Months) at Poughkeepsie, NY Full Time

Job Description

The Medical Scheduler will handle a high volume of incoming calls and requests, both clinical and non-clinical, while delivering superior customer service and adhering to a one call resolution standard. Responsibilities include scheduling various types of appointments such as physicals, office visits, consults, hospital follow-ups, and CDL exams for over 100 multi-specialty physicians and medical professionals. The role requires effective utilization of resources to assist all callers, appropriate transferring of calls, gathering pertinent information for requests, and relaying messages to clinical staff. Additionally, the position involves handling emergencies as per specified procedures and daily use of NextGen medical software and Microsoft Outlook.

Hard Skills

• Customer Service experience in a Call Center or as a healthcare receptionist
• Proficiency in Microsoft Office including Excel
• Experience in healthcare settings such as call centers, medical records, or customer service

Soft Skills

• Ability to work with minimal supervision
• Comfortable working independently
• Strong communication skills

Work Site

This is a fully on-site position in Poughkeepsie, New York (After 6 months of in-person training)

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.