Actavo Hiring for Customer Service Representative – Siro Job at Dublin , Ireland Full Time

PART 2: Role Purpose
We are looking for a Customer Service Representative that will be the liaison between the end Retailer and its customers. The agent will be responsible for coordinating with field staff to manage customer appointments as the primary task.

The successful candidate will be able to accept ownership for effectively scheduling appointments, resolving issues, managing complaints and dealing with ad hoc queries; always keeping customer satisfaction at the core of every decision and behaviour.

PART 3: Principal Responsibilities
1
Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
2
Manage inbound and outbound calls in a timely manner
3
Follow communication “scripts” when handling different topics
4
Update management system and progress each customer until we complete their fibre broadband connection
5
Identify customers’ needs, clarify information, research or escalate every issue and provide solutions and/or alternatives
6
Meet personal/team qualitative and quantitative targets

PART 4: Person Specification
Experience

• Previous experience working in a customer service role in a contact centre environment is desirable but not essential

Skills & Competencies

We want a great team member. You need to have a good attitude and a good aptitude for progression.

We want a candidate that can join for the long term and advance within the organization and use this job as a springboard to future opportunities within this contract and company. All training will be provided.

ACT 2