Acumen LLC Hiring for Help Desk Tier 1 at Mesa, AZ Full Time

How to apply

To be considered for this position please cut and paste this link into your browser to apply on the Acumen website:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=80492&clientkey=5C6DC6B982C33CA3440486B6BB97BB39

ABOUT THE COMPANY

Acumen, LLC. is one of the nation’s leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client’s lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This includes computer and telecommunications services and all ancillary support services and equipment.

• Keep tickets up to date and clearly documented in ticket management system
• Basic trouble shooting and analysis
• Maintain hardware including servers, workstations (including PC and win-terms) and phone for all entities supported
• Maintain line of business applications for all entities supported
• Processes employee change event requests including new hires, terminations and transfers
• Processes requests for hardware and software purchases including workstations, phones and peripheral devices (e.g. small printers, docking stations, etc.)
• Email account management
• Phone account management
• Maintain IT asset and contract tracking system
• Basic network (wired and WIFI) maintenance including hardware
• Demonstrates knowledge of and supports each entitys mission and vision, policies and procedures, operation instructions, confidentiality guidelines and code of ethical behavior.
• Performs other job-related duties as requested.
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In addition to the cybersecurity requirements of all positions at Acumen, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners and cloud properties.

MINIMUM QUALIFICATIONS

• 3 to 5 years of desktop support experience
• Microsoft 365 (Office 365, Azure Active Directory, Endpoint Management)
• 1-3 years of desktop support experience
• Experience working with information systems, telecommunications, software applications and testing, hardware repair

• Experience working with users defining problems and solutions

PREFFERED CERTIFICATIONS

• CompTIA A+
• CompTIA Security

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Work Remotely

• Hybrid

Job Type: Full-time

Pay: $21.00 – $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mesa, AZ 85206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft 365: 1 year (Required)

Work Location: Hybrid remote in Mesa, AZ 85206