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Adidas Hiring for Sr. Specialist Customer Service Job at Ciudad de México Full Time
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Purpose & Overall Relevance for the Organization:
To support the Wholesale business to achieve sales and market strategy objectives
To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Key Accounts
Key Responsibilities:
- Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments)
- Managing the customer order books, ensuring it is always updated according to the customer’s and company’s needs and requirements, including the monitoring of electronic receipts for errors and correcting these errors using the tools provided (e.g. SASnet, EDI, missing article master data), revising fulfilment vs customer purchase orders, and shifting OB between ship-to’s
- Acting as key contact for customers’ inquiries about order and delivery status, change requests, returns and claims, with communication through telephone, email, and customers’ B2B portals
- Compiling various order-related analyses and reports at the request of customers, sales reps or other related internal teams, concerning customer’s open order book & order conversion, returns and claims tracking, monitoring of cancellations and credit/delivery blocks, launches, pre-pack promotions, etc.
- Forwarding new customer set-ups and customer master data change requests from customers and sales team to CMD managers in Finance
- Special Handling coordination for new enquiries and changes
- Processing returns and complaints in line with the policy regulations while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), as well as with Finance and the insurance department
- Extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays and irregularities
- Support Sports marketing in processing of promo orders
Key Relationships:
Knowledge Skills and Abilities:
- Specialized knowledge and skills in respective work area
- Broad knowledge in functional area
Requisite Education and Experience / Minimum Qualifications:
- 2 years experience
- 0 – 1 year informal management experience
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
JOB TITLE:
Sr. Specialist Customer Service
BRAND:
adidas
LOCATION:
Mexico City
TEAM:
Customer Service
STATE:
MEX
COUNTRY/REGION:
MX
CONTRACT TYPE:
Full time
NUMBER:
491106
DATE:
Nov 17, 2022
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