Advanced Hiring For Associate Support Analyst at Dublin, County Dublin Full Time

Role Introduction:
Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.

What You Will Do:
As an Associate Support Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured

Ensure an exceptional level of customer service and satisfaction is met at all customer touch points

Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate

What You Will Have:
As an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis

You have high standards and ensures that activities are driven to completion

You are a team player and enjoy helping others

You are proactive and can prioritise tasks effectively

What We Do For You:
Top Achievers Club – Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees

65% Internal Mobility – Committed to the development & growth of our people

Advanced Perks At Work – Exclusive employee discounts & benefits portal

Charity Fundraising – Proud to be a Patron of The Prince’s Trust; every employee is entitled to one day of volunteering each year

Who We Are:
We are one the UK’s largest tech companies, and our products sit at the heart of some of the country’s best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here – careers.oneadvanced.com/how-we-hire