Advanced Vein Associates Hiring for Medical Office Receptionist or Office Coordinator Job at Uncasville, CT Full Time

Position Title: Medical Office Receptionist or Medical Office Coordinator

Position Summary:
Advanced Vein Associates PLLC is looking for a personable, motivated, and conscientious Medical Office Receptionist or Medical Office Coordinator to join our team. We are a single-specialty medical practice that treats patients with venous insufficiency (varicose vein disease), but we are NOT your typical, corporate-owned vein clinic.

Our practice philosophy is to offer a high-touch, truly patient-centered experience, with longer appointment times and personalized service for our patients, with commensurately higher expectations of our staff members. We are a small, efficient team with a family atmosphere, where all employees are expected to assist in general office tasks, in addition to their specialized roles, exhibiting flexibility and a positive, patient-focused, and “can-do” attitude.

Salary will be dependent on experience, references, and performance during the orientation period. Salary range will also depend on number of days/week worked (4 or 5) and whether the candidate has experience or can advance from the medical receptionist position to a medical office coordinator, taking on more reponsibilities with a commensurately higher pay range.

Principal Duties will start with the role of Medical Office Receptionist, with the possibility of some Medical Assistant responsibilities from time to time, depending on the experience and ability of the candidate (preferred, but not required). For those candidates with additional management experience (office manager/assistant office manager), or those who demonstrate the aptitude and ability to take on additional responsibilities, a position title of Medical Office Coordinator may be more appropriate, with higher expectations and a higher pay rate.

This is a critical position for a small practice, as the candidate will essentially be the face of the practice for our patients. A positive, upbeat personality is required, in addition to the ability to maintain a friendly, engaging, and respectful sense of professionalism throughout all interactions with patients and staff.

Medical Receptionist and Prior Authorizations:

• Greet patients, perform COVID-19 screening, and provide patients with surgical masks for entry into practice.
• Answer phones and route calls to other staff members, as appropriate.
• Perform patient intake and input/scan demographic information, and update information in the electronic medical record (EMR).
• Schedule consultation appointments, procedures, and ultrasound visits.
• Process incoming and outgoing referrals with outside physician offices.
• Obtain insurance prior authorization for procedures.
• Process payments from insurance companies and patients, and reconciles them with outstanding charges in EMR.
• Maintain a professional office environment.
• Maintain inventory of compression stockings for patients, including processing of new orders and returns.
• Manage data collection (under direction of Physician) for audits or quality measures as required by various organizations and insurers.
• Perform other shared tasks as determined by the Practice.

Medical Office Coordinator (for those candidates with appropriate experience, or those who can grow into this role):

• Execute operational plans developed by Physician regarding staff and appointment scheduling, revisions/updates to clinical protocols, and other supervisory or administrative tasks as they arise.
• Manage staff attendance records, PTO and sick time requests, and process biweekly payroll. May also work with Physician re: performance improvement and evaluations of other staff members.
• Responsible for maintaining physical office space, including cleaning schedule for staff, continuous inspection of facility to maintain standards of cleanliness and safety, and coordination with Physician regarding major repairs or safety hazards.
• Maintain and update employee handbook.
• Recommend, develop, and implement operational improvements for the Practice.
• Promote teamwork between staff members, filling in as needed and where clinically appropriate, and also resolving administrative issues with staff members in order to maintain optimal morale and efficiency while maintaining a professional environment.
• Serve as primary patient contact for billing or insurance questions, including preparing cost estimates for procedures.
• Ensure compliance with regulatory and government agencies and policies, including HIPAA, HITECH, OSHA, CT Dept of Public Health, and CT Dept of Labor.

Medical Assistant: (Candidates with MA experience are preferred, but this experience is not required for posted position.)

• Escort patients into exam room, perform clinical history and intake, check vital signs, provide patients with appropriate exam apparel.
• Enter and update medications, medical history elements, and all other relevant data into the EMR.
• Clean and set-up exam rooms and procedure rooms, including setting up sterile procedure table and equipment.
• Perform clerical work associated with consultations and procedures, preparing and organizing charts and consent forms, etc.
• Maintain adequate supply inventory in exam and procedure rooms and general office areas.
• Measure patient legs for compression stockings and assist with application of stockings after procedures.
• Provide instructions to patients re: pre- and post-procedure activity instructions and troubleshooting any issues with compression stockings.
• Perform other shared tasks as determined by the Practice.

Education, Experience, Licensure, and other Requirements:

• Associate’s degree required, Bachelor’s degree or higher preferred.
• At least one year of experience in a medical practice are required.
• Proficient in medical terminology and medications.
• Fluency in English is required. Proficiency or fluency in additional languages is desirable, particularly Spanish or Mandarin.
• Medical Assistant experience is preferred, but not required.
• Applicants must be adept at using Microsoft Windows-based computers, including Microsoft Word, Excel, Outlook (email), and EMR software (Meridian VertexDR).
• Familiarity with medical billing and coding is preferred, but extensive knowledge is not required.
• All staff members must be current with vaccinations for COVID-19, Hepatitis B, and annual influenza vaccines.
• This is a 100% non-smoking facility, and applicants must not smoke cigarettes or use vaping/e-cigarette products.

Benefit Conditions:

Waiting period may apply to some benefits

Job Type: Full-time

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Healthcare setting:

• Medical office
• Outpatient

Schedule:

• No nights
• No weekends

Application Question(s):

• We are a private healthcare facility and have mandatory vaccination policies in place to protect our patients and co-workers. Are you vaccinated for Hepatitis B, COVID-19, and (annual) influenza?

Experience:

• medical office: 1 year (Preferred)

Work Location: One location