Advent Global Solutions, Inc. Hiring for Call Center Representative at Johnston, RI Full Time

Our Fortune 500 Banking client is looking for Call Center Representatives.

Onsite Position.

Duration: 6 Months

Both training and the assignment will be ONSITE.

Shift Timings: Mid Afternoon Shifts starting from 12.30 PM EST. Must work 1 weekend day.

Part Time shifts also available (ex: 3PM-8PM, 4pm-9pm, 5pm-10pm, 6pm-11pm) work weekdays and weekends shifts.

The service advisor will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution
• Record, organize and file customer interactions and profile/account changes

Job Types: Full-time, Contract, Temporary

Salary: $19.00 – $20.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Johnston, RI 02919: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Banking: 1 year (Preferred)
• Inbound or Outbound calls: 1 year (Required)

Work Location: One location