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AdventHealth Medical Group East FL Hiring for Remote Call Center Representative at Palm Coast, FL Full Time
Description
Remote Referral Agent Call Center
All the benefits and perks you need for you and your family:
- Career Advancement
- Tuition Reimbursement
- Competitive Salary
- Great team of co-workers that feel like family
- Work from home after training!
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shedule: Full-Time
Shift: Monday-Friday. Call Center hours, 7:00am-7:00pm.
Location Address: Work from home after training
The role you’ll contribute:
The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations
The value you’ll bring to the team:
- Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
- Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
- Mailing new patient paperwork and referral information to patients
- Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER
- Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient
Qualifications
The expertise and experiences you’ll need to succeed:
- Call Center/Practice Telephonic Experience for In and Out bound calls
- Minimum of a high school diploma or equivalent required.
- One years’ experience as a lead role in a medical setting or other health care related role (Preferred).
- Experience in various clinical areas inpatient or outpatient practices desirable (Preferred).
- Associate Degree (Preferred).
- One years’ experience as a MA-C or Licensed Nurse (Preferred).
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
