Responsible for deployment, troubleshooting, maintenance, upgrade and support of ICT infrastructures, including WAN, LAN, firewall, servers, PCs, operating systems and associated hardware and software.
Desktop troubleshooting skills (Windows 7, 8 and 10).
Ensure continuous delivery of IT services through oversight of service level agreements with business users and monitoring of IT systems performance.
Manage the IT Asset Management including hardware and software license management.
To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop / notebook problems (hardware, software and application).
Be prompt and meticulous in updating of daily incidents handled into the incident management tool.
To be highly customer-focus and diligent towards providing good customer service.
Other duties such as annual DRP/BCP test and other tasks assigned.
Able to work independently with minimum supervision and manage a team when required.
Job Requirements:
Min. 2 years of experience, System Integrator environment preferred.
Proven experience in IT support services field
Practical skills and experience in Microsoft Windows Operations support
Understanding on network and server fundamentals.
Knowledge and exposure to IT audit will be an advantage
Demonstrated ability to apply IT in solving business problems
Skills:
Fluent in spoken and written English
Excellent communication and project coordination skills
Knowledge in Windows Server 2003/2008/2012/2016/2019, XP, 7, 8, 10 environment
Basic knowledge in networking switches and port management
Capability of seeing the tasks assigned holistically, able to break-down the task in detail and follow-through end-to-end.
Good communication as this role needs to handle internal and external customers
Service oriented engineer to internal and external customer
Ability to provide IT training and awareness to other department users
Microsoft/Cisco/ITIL foundation certification a plus
Minimum 2-3 years of relevant experience in deploying, migrating and managing infrastructure (Firewall/Network/Servers/Virtualization/Backup)
Proficient in Microsoft Solutions such as ADDS, ADFS, ADCS, SCCM, SCOM, NPS, Exchange
Proven experience with Implementing Firewall and VLAN environment, networking (Routing/Switching) and Next-Gen Firewall
Experience in Cloud Stack will be added advantage
Experience with System Integrator environment preferred
Certifications in CCNA/CCNP, MCSA/MCSE & VCP will be an added advantage
Practical experience in effective time management, including ability to prioritize & multitask
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