Advocate Aurora Health Hiring for Contact Center Rep I – Remote at Evergreen Park, IL Full Time

Major Responsibilities:
Customer Care and Service Excellence

Accountability A Continued…

Other

Education/Experience Required:

• High School diploma • 1-2 years previous experience in a contact center environment.

Knowledge, Skills & Abilities Required:

• 40-55wpm. • Excellent communication skills. • Basic Customer service skills. • Basic problem solving skills. • Accurate and attentive to details. • Self directed • Excellent telephone and communications skills. • Ability to work in a handle high call volume environment. • Good customer service skills and willing to work flexible hours. • Basic PC skill required. • Experience in Microsoft Word and Excel helpful. • Ability to work in a team environment and desire for continuous learning through cross-training. • Ability to follow procedures. • Medical terminology knowledge helpful

N/A

Physicial Requirements and Working Conditions:

• High energy, positive attitude. • Demonstrates a personal commitment to promoting and providing excellent customer service. • Ability to adapt to rapid change, multiple, shifting priorities. • Can think quickly and use judgement. • Speaks English fluently, enunciates and uses proper grammar. • Good interactions skills (listening and oral communication) diplomacy and patience with assisting customers. • May occasionally travel to one of the Advocate Health Centers. • Hours may be irregular due to 24/7 operation.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.