Affinity.co Hiring for Customer Success Manager at Remote Full Time

USA (Remote)

As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.

What will I be doing?

Own Affinity’s growing customer base; build a strategy to manage the engagement and success of our clients

Become a product champion! Develop best practices to share across clients helping them best leverage Affinity’s full functionality

Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap

Drive engagement and establish strong relationships with our clients

Develop an understanding of our client’s goals and work to help them reach a high level of satisfaction with the product

Qualifications:

Required

2+ years of experience as a Customer Success Manager or Relationship Manager where you have owned the renewal and upsell process along with targets.

Experience at an enterprise SaaS company

You’re a wonderful communicator and have great time-management skills

You’re hard-working, responsive, and willing to get your hands dirty

You are or want to be an expert at distilling and prioritizing feedback

You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team

You love paying attention to detail

Nice to have

Having relevant industry experience in the CRM / Finance space

What you’ll enjoy at Affinity:

We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.

We pay your medical, dental, and vision insurance with comprehensive PPO and HMO plans. And provide flexible personal & sick days. We want our team to be happy and healthy 🙂

We offer a 401k plan to help you plan for retirement.

We provide an annual budget for you to spend on education and offer a comprehensive L&D program – after all, one of our core values is that we’re #obsessedwithlearning!

We support our employee’s overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment.

Virtual team building and socials. Keeping people connected is essential.