Afiniti Hiring For SVP Partnerships & Alliances at Dublin, County Dublin Full Time

About Afiniti

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

About the role:
As Afiniti enters an exciting new phase of growth, we are seeking an enthusiastic and experienced Partnerships executive to drive our expansion. This role is critical in maintaining, advancing, and growing our relationships with strategic partners. Under the guidance of the Executive Vice President of Partnerships, you will enable our customers to seamlessly adopt our technology while identifying new opportunities to enhance customer experiences.

The ideal candidate brings a diverse skill set spanning the partner management lifecycle, from structuring and negotiating commercial agreements to achieving revenue and profitability targets. Deep expertise within the Enterprise Communications industry is essential for success in this role.

Based in Ireland, you will report to the EVP Partnerships & Alliances, contributing to our global vision and impact.

Key Responsibilities:
Oversee two key areas of the Partnerships & Alliances portfolio:

Global Strategic Technology Partners: these partners help to seamlessly integrate our technology, enabling interoperability with Afiniti’s artificial intelligence stack

EMEA Channel/Distribution Partners – these partners are engaged in the resale or white labeling of Afiniti products and services.

Develop and lead a high-performing team to:
Identify, execute, and manage technology and channel partnerships

Establish a scalable partner enablement framework for effective partnership management.

Manage the day-to-day health of partnerships.

Ensure the success and growth of partnerships by defining success metrics and driving their achievement.

Collaborate with Revenue, Product, Marketing, and Delivery teams to maximize partnership outcomes.

Deliver against financial targets, including revenue goals.

Serve as a thought leader in the Contact Center space, particularly ACD technologies.

Cultivate a supportive and empowering culture where team members feel heard and valued.

Qualifications

Deep knowledge and expertise in the contact center industry.

Proven experience managing teams and delivering on revenue targets through successful partnerships.

Experience developing partnerships within the communications industry.

Experience transitioning between strategic planning and execution.

Willingness to actively engage in tasks to accomplish objectives.

Proficiency in simplifying complex concepts and creating compelling narratives.

Experience collaborating across cross-functional teams within a global organization.

Ability to manage competing priorities and consistently deliver results.

Proficiency in negotiating with senior executives.

Join our dynamic team and play a key role in shaping the future of customer experiences.