Afula Enterprises Hiring for Office Admin & Customer Service Job at Miami, FL Full Time

Office Manager/Customer Service Rep Job Description

Office Manager Objective: Enable maximum possible focus, output, and production from all departments within the organization by assisting and streamlining office operations.

Customer Service Rep Objective: Utilize customer obsession to ensure and facilitate an excellent customer experience and satisfaction from pre-sale through post-sale.

This position is open for immediate hire.

The Company:
Join Afula Enterprises, a 10 year established eCommerce business, based out of

Miami, with a young and vibrant personnel of 25 employees. Afula Enterprises currently sells home goods products on several marketplaces, namely; Amazon, eBay, Walmart,
Groupon, Wayfair, Overstock, Home Depot, and Lowe’s.

The Position:
This is a hybrid position, which consists of 2 different roles.

Below are a few responsibilities of the Office Manager:

• Answering phone calls and directing to proper departments
• Collecting and distributing mail and packages
• Procuring and restocking office supplies, refreshments, and equipment
• Liaising with landlord about various issues
• Configuring and maintaining efficient office setup
• Setting up computers, internet, phones, printers, and other devices
• Booking travel and lodging accommodations

Below are a few responsibilities of the Customer Service Rep:

• Responding to customer inquiries
• Processing returns/refunds/replacements
• Managing customer feedback/reviews on marketplaces
• Processing shipping carrier claims for lost packages
• Processing all customer orders
• Answering questions on listings

Working Hours: Monday – Thursday, 9AM – 6PM. Friday, 9AM – 3PM
Paid Holidays Off
Salary Range: $40,000 – $45,000

Ideal Candidate’s Skills:

• Tech savvy
• Enthusiastic avid deal finder
• Excellent communication and interpersonal skills
• Very friendly attitude
• Great problem-solving skills
• Empathetic
• Strong time management

The Location:
Our office is located in Miami. We are located right off of I-95 and 103rd St, which makes for an easy commute from many surrounding cities.

Employee Benefits:

• Health, Dental, and Vision Insurance Options
• 401(k)
• PTO (Paid Time Off) System
• Corporate Giving Program
• Employee Referral Program

Application Process:
Send us your resume for our perusal. Please include your email address and telephone number, as well as at least 2 references.
You can expect a response via email or phone within 1-5 business days, to schedule an in-person interview at our offices. We are looking to hire immediately.

Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Miami, FL 33168: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location