Agemark Hiring for Front Desk-Part Time at San Juan Capistrano, CA Full Time

Serra Sol in San Juan Capistrano, CA is hiring for a Part-Time Front Desk Coordinator! We are Agemark Senior Living Communities and for the fourth consecutive year, we are certified #22 in Fortune Best Workplaces for Aging Services 2022! In this Part-Time Front Desk position, you will provide good customer service to our residents, families, and staff and be the first person greeting visitors when coming into our community here at our Agemark Residence. We are looking for a positive, welcoming, and flexible individual to join our work family and help us continue providing exceptional care and support to our residents and their family.

Part-Time Front Desk position details:

• Part-time Monday and Tuesdays 9:00am – 5:30pm
• Answer telephones within three rings and transfer calls or take messages as needed.
• Greet visitors and guests as they arrive in the building and answer questions with great customer service.
• Respond to inquiries regarding rooms available using the green card system. Give tours at the property as needed.
• Provide service to residents and staff through coordination of services to residents, families, and guests by solving problems and maintaining constructive relationships.
• Perform clerical duties as assigned by Director and have a familiarity with MS Office.
• Maintain cleanliness of the front lobby and front desk area and the time clock room. Check bathrooms on the main floor throughout the shift for cleanliness and odor control.
• Manage the coffee, hot water, and the rest of the snack area in the lobby.
• Create and maintain an environment for residents/families/staff/guests that is customer-friendly, value, and respect the uniqueness of each individual, and promote personal growth with confidentiality in mind.
• Facilitate resident transportation if necessary. The complete Defensive Driving module on Relias annually.
• Work scheduled hours based on personnel and Community needs; may be required to work weekends occasionally.
• Follow all Company policies as outlined in the Policies and Procedures Manual and Employee Handbook.
• Pay range starts at $18.00 per hour.

We believe in taking care of our employees by offering comprehensive benefits:

• Choice of dental plans, vision, employer-paid life, and many voluntary programs
• HSA with employer contribution
• 401(k) savings plan with a company match of 50% up to the first 6%
• PTO Accrual on day one
• Company-provided Employee Assistance Program
• Double pay on Holidays
• Shoes for Crews discount program
• Education assistance through a partnership with Bellevue University up to $10,500.00
• Licensure and certification at company expense
• Employee Perks and Discount Programs including savings on hotels, rental cars, travel, entertainment, streaming services, electronics, eCommerce, and so much more
• Professional Development courses with opportunities for career advancement
• Referral bonuses and recognition programs
• Complimentary Will, POA, Advanced Directive, & Living Trust Services-Mutual of Omaha
• Worldwide Travel Assistance
• A Certified Great Place to Work that provides a fun and respectful workplace

Since 1987, at Agemark, we believe people heal and grow best when they feel like part of whole-person wellness involving mind, body, and spirit! It’s the foundation for our approach to senior care and it’s also how we choose, train, and care for our team. Agemark Senior Living Communities embraces FOUR core values: Professionalism, Commitment, Integrity, and Compassion. If you believe in doing what feels right, advocate for our elderly community, and want to be part of our Great Place to Work, we would love to hear from you. We are in the fastest-growing industry. Be a part of our organization where it’s our job to create a purposeful life for our loved ones and be the change we all want to see in our world. EOE.

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