When we say this isn’t your typical “customer service” position, we mean it: This is an opportunity to join a fast-growing and industry-leading company with a reputation for outstanding customer service. We’re specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the longer term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide training and support along the way.
This position is 100% remote and only eligible for those who are authorized to work in Canada.
Key Responsibilities
Support customers and provide product education via Intercom live chat
Assist customers with billing, upgrades, quotes, and similar inquiries
Engage and collaborate with sales and customer success teams when required
Use research skills, internal support channels, and teamwork to solve problems
Escalate issues/bugs to engineers and collaborate to resolve
Manage customer feedback, insights, and feature requests to contribute to our product’s continual development
Contribute to internal and external documentation
Other projects depending on your skillset (writing, product management, customer success, etc)
Job Benefits
Profit-sharing, distributed quarterly
Frequent promotions
3 weeks vacation
Paid sick days
Happy Hour every Friday
Extended health benefits
Continued education allowance
Annual fitness allowance
Home office equipment allowance
Work from anywhere in the world
Supportive and collaborative work environment
Join a bootstrapped, product-focused, & customer-oriented team
2+ years in a similar customer support role, preferably for a SaaS
Moderate understanding of SEO and/or digital marketing
Basic understanding of common digital marketing channels (Google Analytics, Google/Facebook Ads, social media, email marketing, etc.)
Advanced written communication and interpersonal skills
Native or bilingual English
Comfortable in a remote work environment
About AgencyAnalytics
AgencyAnalytics is a reporting platform that helps digital agencies monitor their data and automate their client reporting.
We have been in business since 2010, are 100% employee-owned, and are growing fast.
On top of being obsessed with building the best product possible and helping our customers succeed, we pride ourselves on our company culture. From weekly happy hours, employee of the month awards, profit sharing, fitness allowances, home office allowances, and continued learning…we’re always looking for ways to take care of our team.
For anyone looking to continue building their career in SaaS, this is an opportunity to join a team that is dedicated to building a company you’ll want to stay at for years to come.
AgencyAnalytics is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants regardless of race, color, religion, sex, age, marital status, gender identity, and any other characteristic protected by applicable law. We celebrate diversity and are committed to an inclusive environment among our team.
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