Be the lynchpin in the team that propels Agilent forward. In our organization, where altitude is determined by critical thinking and tenacity, you will overcome headwinds with laser-focused determination. Hone your skills in Project Management, Account Management and Customer Relationship Management. Poise yourself for the next level in your career.
Be the one that delivers Trusted Answers in a dynamic and forward-looking organization. You make the difference in the lives of millions that Agilent will touch.
Manage customer’s queries with care via telephony system and email, understand customer needs and take ownership for customer satisfaction.
Perform relevant document checks ensuring alignment with Agilent’s policies, processes and legal requirements
Timely follow up with Customer Service Organization for any incomplete documentation.
Maintains completeness and integrity of service order management data in the CRM system.
Manage service order closure
Triggers customer billings timely
Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
Timely archival of order packages in CRM system
Provide support in business projects related to process improvement, customer experience, etc.
Performing on miscellaneous duties and projects as assigned.
Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.
Effective customer account management and deliver an exceptional customer experience
Timely response to internal and external customers’ enquiries and emails
Accurate and timely processing of service orders within turnaround time
Ensure prompt and accurate activation and billings to customer
Close follow-up with stakeholders for any incomplete documentations.
Compliant to Agilent’s policies processes and legal requirements
Perform control related reporting
Keeping customers informed about order/service status.
Resolve various requirements and meet customers satisfaction in an effective way.
Consistent contribution to achieve department key performance indicators
Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers
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