AgilePQ Hiring for Customer Support Specialist at Remote Full Time

Customer Support Specialist

AgilePQ, Developer of device security software designed to provide security and encryption on all IoT devices.

About AgilePQ

AgilePQ closes IoT attack surface gaps to keep businesses and government organizations safe today and safe tomorrow. The company’s patented lightweight security and encryption solution—Secure Last IoT Mile (SLiM) Cipher Suite—is NIST-compliant and provides post-quantum protection. With AgilePQ, CISOs and their teams can protect their networks from nation states and hackers focusing their significant resources on the weakest security link—constrained IoT devices.

Overview of the Position

We are looking for a Customer Support Specialist to join an industry-leading provider committed to changing wireless forever and connecting our customers’ worlds.

We are looking for someone to handle customer service interactions for AgilePQ as a Customer Support Specialist. It is the responsibility of the Customer Support Specialists to resolve complaints, make recommendations, and provide information about our company’s products and services.

Responsibilities

• Respond to customer inquiries and support tickets via phone and email in a timely and accurate manner.
• Determine customer needs and assist customers in using specific features of their device.
• Analyze and report product flaws (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and helpful customer conversations.
• Keep track of customer complaints and reach out to offer assistance and resolutions.
• Maintains customer accounts and records of customer interactions, including information about inquiries, complaints, or comments.
• Collect customer feedback and effectively communicate it across departments.
• Create simple training materials and train customer support teams on the processes.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.

Job Requirements

• Experience working as a Customer Support Specialist or in a related CS role.
• Knowledge of the Affordable Connectivity Program (ACP) and Lifeline Program rules is advantageous.
• Excellent written and verbal communication skills, as well as problem-solving abilities.
• Capability to multitask.
• Patience is required when dealing with difficult cases.
• Knowledge of ticketing systems is advantageous.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• The ability to speak a second language may be advantageous.
• A positive attitude and the ability to build relationships with clients.

Job Type: Full-time

Pay: $20.00 – $26.00 per hour

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• Flexible schedule
• Paid time off

Schedule:

• Ability to work remote
• Monday through Friday

HycTXYy4GX