AIA New Zealand Looking for Customer Service Consultant (Applications open across NZ) at Takapuna, Auckland Full Time

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The opportunity:

As a Customer Service Consultant, you will be providing customer service assistance for our AIA customers that is targeted to their needs and is an effective and efficient resolution of their enquiry. Come join our fun and dedicated team that enjoys going above and beyond to help our customers. Flexible hours and remote working across NZ opportunities available.

About the role:

• Receive inbound calls and build effective relationships with customers and Advisors alike.

• Provide clear and concise information and process requests and make good business decisions.

• Identify opportunities for process improvements.

• Retention of business by creating loyalty with our customers by providing outstanding customer experience.

• Handle and resolve queries from our customers.

About you:

• Previous experience working in a Contact centre – preferred

• Proven Customer service and relationship building experience.

• Able to identify sales leads for other areas of the business.

• Comfortable working to SLA’s and KPI’s.

• A positive attitude and a demonstrated empathy to put yourself in the customer’s shoes.

• Proven ability to learn new systems and navigate through complex information.

• Interested and or knowledge in Technology, Digital, health and wellbeing.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders

• Access additional leave days to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Disclaimer: AIA New Zealand reserves the right to remove this advertisement prior to indicated close date based on internal recruitment requirements

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

[email protected], [email protected]

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.