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AIG Hiring for Underwriting Technician – Document Analyst Job at Stevens Point, WI Full Time
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
AIG Travel
AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.
About the role
The Underwriting Technician team analyzes, prepares and reviews written aspects of our travel insurance products for compliance and adherence. This will include creating fulfillment documents based on approved insurance forms, analyzing requests for new products against approved forms, and reviewing printed and electronic content which describes our products to ensure accuracy and compliance. This document analyst position will primarily be doing technical work on our policy documents to make them usable with screen reading technology.
This position will involve:
- Working with the department Subject Matter Expert to learn the process of making our documents compliant.
- Utilizing Adobe InDesign and Adobe Acrobat to make detailed, technical changes to the underlying structure of files that will be posted in PDF format.
- Updating and maintaining guides and manuals on the process.
- Developing an understanding of department processes to be able to communicate timelines and request additional assistance as needed.
- As time allows, opportunities exist for formal accreditation in document accessibility.
- Learn basics of standard Policy document creation, both for context within this position and to chip in during high volume projects.
What we are looking for
A qualified candidate will have the following:
- Must possess clear, concise and professional verbal and written communication abilities, including the ability to adjust communication based on the audience.
- Must be proficient in all MS Office programs, especially MS Outlook, MS Word and MS Excel.
- Experience with Adobe InDesign (document layout software), or a well-developed ability to learn this highly technical program is required.
- Ability to use markup tools and document editing (tags, bookmarks, etc.) in Adobe Acrobat is required.
- Must be able to function with a high degree of independent judgment.
- Must understand, or be able and willing to learn, the Matterhorn Protocol 1.1 PDF standard & WCAG 2.0/2.1 web compliance principles, including design elements, document tagging, document structuring, alternate image text, etc.
- It is not expected for the candidate to be fluent in all of these programs immediately at hire; we can teach all of the steps involved. The most important qualities of all are comfort with technical systems and a willingness to learn.
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A look at our Benefits
We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues’ development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
UW – Underwriting
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Travel Guard Group, Inc.
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