Aim Wellness Clinic Hiring for Front and Back Office Assistant Job at Westlake Village, Los Angeles, CA Full Time

Job Description

We’re a small, growing and busy acupuncture office/women’s wellness center in Westlake Village, that takes pride in serving others, and creating a warm, positive and safe environment for our patients. We’re looking for someone who enjoys serving others while being able to perform multiple duties along with taking care of the therapists so they can focus on treating their patients with the upmost care.

We are a value based company. Please only apply if these values are in alingment with your values.

Integrity: Doing the right thing even when no one is watching.

Learning Mindset: Becoming your best self and Always learning to help serve our clients at the highest level.

Force for good: a force for love. Making a positive impact on the people we make contact with everyday. Lifting others as we climb Helping our clients live healthier happier lives, and Making the world a better place by the work we do.

Exceptional experience : Creating a beautiful safe space for women to come and heal. A place where people feel heard, understood, cared for and get results. Providing exceptional care, products and resources.

Teamwork: to make the dream work through respect, cooperation, support, accountability and focusing on solutions.

Fun: Enjoying what we do and having fun as we grow, and serve.

Job Responsibilities include but not limited to the following:

Competencies:

• Technical savvy
• Attention to detail
• Proven time management skills
• Excellent organizational skills
• Communication Proficiency, both written and verbal
• Flexibility and ability to manage multiple projects simultaneously

Required Skills/Qualities:

• Positive attitude, pro-active, multi-tasker, team player, personable, and goal-driven
• Detailed-oriented, deadline-driven, budget-conscious, and customer-focused
• Flexible and organized with a can-do attitude
• Ability to work independently and as a team
• Ability to maintain discretion when handling sensitive and confidential matters
• Excellent written and verbal communications skill
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Google Calendar, Gmail, and Active Campaign
• Initiative – Able to identify and implement appropriate course of action to solve problems, complete assignments, volunteer to go above and beyond job description
• Organizational Skills –Able to manage and satisfy multiple priorities and maintain a clean and systemic environment, documenting steps along the way
• Strong work ethic – Ability to project manage and think independently within parameters
• Honors her / his work schedule
• Loyalty and commitment as we grow and expand our progressive acupuncture clinic
• Ability to improve and develop new policies and procedures for the clinic and be able to implement these in a successful manner
• Applicable Experience –minimum 3 years of management experience is preferred
• Business Owner’s Support:
• Weekly reporting of office statistics
• Keeping track that the patient payments are being collected on a daily basis
• Having a collaborative relationship with all staff
• Support in marketing material
• Keep things organized and maintain a pristine and welcoming environment
• Documentation – Administer and process confidential information
• Facilities:
• Assist wtih administrative and office activities, including purchasing, clinic equipment, inventory etc.
• Establish systems and policy and procedures to make sure things flow effectively and efficiently.
• Support Office Staff:
• Scheduling – Managing the therapists schedules and patient appointments
• Phones – Answer incoming calls, faxing, scanning and photocopying as needed
• Filing and data entry- Maintain accurate input in the paperwork and EMR (quality control)
• Medical insurance –Verify in/out of network benefits and delivering that information to patients clearly and professionally
• Privacy – HIPAA compliance guidelines in relation to billing, collections, clinic environment and patient information
• Required Education and Experience:
• Minimum 3 years customer service/program management experience in a customer-focused environment
• Minimum 3 years of proficiency with Microsoft Office, including Word, Excel, PowerPoint, Active Campaign, Google Calendar and able to easily pick up other software
• Strong phone, customer service and problem resolution skills
• Other duties will be:

To help with back office duties such as tidying up treatment rooms, stocking small supplies, showing patients to their rooms … and other duties, as requested to help everything run smoothly.

We are looking to work with someone who is a quick learner and that would like to grow and help grow with our busy expanding practice.

If you’re interested in applying to an amazing place to work, please send your resume with cover letter. Describe your interest in this position, why you would be a good fit for our team, and your compensation requirements.

I’d love to hear a little about you in the cover letter, such as what 3 things would you want with you if you were on a desert island? And what Core value do you resonate with the most?

www.aimwellnessclinic.com.

Thank you for your time.

Job Type: Part-Time 25-30 hours a week average with room to grow.

Job Type: Part-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location