Air Canada Looking for Revenue Management Operations Manager – Temporary at Toronto, ON Full Time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Revenue Management Operations Manager is responsible for revenue generation and revenue protection within the critical 72-hour period prior to flight departure. This individual is a critical link between the Commercial and Operational branches and must balance the constraints of both branches to advise and implement effective solutions in support of Corporate objectives.

Responsible for managing AC, Rouge and affiliates inventory within the 72 hour operational window to focus on short term close in revenue opportunities and address operational issues

Act as the key contact in RM for the operational branches (SOC, CJM, Airports and Reservations)

Responsible for providing commercial inputs into operational decisions, including upgauges/downguages, cancellations, extra sections and passenger protection

Oversee the Crew inventory overbooking process

Owner of the oversale “Hot sheet” process with CJM and airports

Provide SOC with input on operational capacity changes to help balance revenue optimization with operational requirements

Monitor inventory on high demand flights within the 72 hour window and fine tune inventory to capture additional revenue opportunities including allocation adjustments, cabin sizing, oversale adjustments and waitlist clearance

Review automated daily hot sheet reports, make necessary inventory adjustments and provide suggested mitigation plans including re-protection, denied boarding compensation and authorization for call center /airport pre-moves

Participate in daily operational calls and provide report on previous days operation in terms of DB’s and spoiled seats and highlight potential problem areas for next 72 hours

Determine, implement and communicate Goodwill policies for operational events such as labour disruptions, exceptional weather events, natural disasters as well as local security issues

Evaluate performance of the courtesy upgrade and upgrade waitlist automated tools and make necessary changes to rules based on results and input from the airport teams

Manage the upgrade request process. Evaluate and forward requests for upgrades from the designated executive authorizers

Review AC no-show reports and take any necessary action to improve flight firming effectiveness and reduce overall no-show

Perform non-compliance audits on airport involuntary upgrades and follow-up with designated airport and in-flight representatives

Act as key point of contact for airports to troubleshoot oversale and re-protection issues. Make necessary adjustments to allocations, post audit results and provide feedback to airport

Provide feedback to Revenue Management team on oversale, no show and denied boarding trends based on flight performance and input from airports

This position is on a rotating shift schedule which includes irregular work hours, early mornings, evenings, weekends and statutory holidays.

Position is based at the System Operations Control Centre. Some Travel to Montreal Headquarters may be required.

Qualifications

Experience in Revenue Management is an asset

Operational background is an asset

Customer service driven

Excellent written and oral communications skills

Ability to adjust to changing priorities that are driven by operational /corporate requirements

Ability to make responsible financial decisions, meet deadlines and work under extreme pressure and a sense of urgency

Highly flexible and adaptable to a continually changing environment

Proven leadership and people skills; ability to work with all levels of the organization

Demonstrated problem solving and analytical skills

Motivated and enthusiastic team player

Strong operational (airport/SOC) background

Ability to multi-task on a consistent basis

Ability to work with minimal supervision

Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Mandatory Covid-19 Vaccination Required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.