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Aiven Hiring for Software Engineer in Support Job at Sydney, Australia Full Time
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Aiven is a hypergrowth Platform-as-a-Service company offering the best in open-source and data technologies on multiple cloud platforms.
Headquartered in Helsinki with hubs in Berlin, Boston, Paris, Sydney, Singapore, Tokyo and Toronto, Aiven provides managed open-source data technologies, such as PostgreSQL, Apache Kafka and M3, on all major clouds.
In 2022, we raised Series D funding of $210M to fuel our global expansion, the comprehensiveness of our platform and to focus on new programs in sustainability and diversity in tech.
Open source is at our core. We compensate our employees who contribute to open source outside of their daily work with Aiven and we have set up an Open Source Program Office (OSPO), to actively focus on giving back to the open-source community.
Our Mission and Values
Aiven’s mission is to enable customers to drive business results from open source, transforming their businesses. We love to operate our favorite tools at scale and empower our customers, in over 60 countries, to do great work.
We live our values of courage, openness and ownership every day, and continually strive to ensure that every Aivener is empowered to contribute creatively and meaningfully, in a work environment where they have the tools to succeed and the comfort and support to be themselves.
Responsibilities
- Customer support: triage, driving support cases to closure, escalation to other teams
- Troubleshoot and find root causes to technical issues
- Maintaining both our our internal and external product knowledge bases
- Developing internal tooling for support and operations teams
- Drive cross-functional user-experience and supportability improvements
- Working closely with other development teams on feature and tooling development
- Managing and collecting support and service level metrics
- Training support within the company and involving other teams
- Advocate awareness, importance, knowledge and execution of good customer support company-wide
- Provide feedback to Aiven sales and product development teams
- Continuous improvement of the processes and tooling for all of the above
Requirements
- Bachelor’s degree and at least 2 years of relevant experience
- A strong background in software engineering and has worked as a software engineer
- Have developed applications, preferably in either Python, Go, or other similar programming languages
- Able to troubleshoot and root-cause software issues and revolve customer cases in a timely manner
- Have either developed applications using or, worked in some technical hands-on capacity with some of the technologies in Aiven’s portfolio
- Demonstrable experience in troubleshooting and root-causing software issues At least intermediate level Linux and networking – knowledge and experience
- Excellent communication skills – communicate clearly, concisely and effectively with customers and colleagues
- Fast learner – Ability to pick up new and unfamiliar technologies quickly
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Benefits:
- An agile working environment with short decision paths
- Compensation for open-source contributions made in your free time
- Flexible working hours, including remote work
- Choose the devices and tools that make you work the best
- Participation in employee stock option plan
- Office snacks, soft drinks, treats and fruits
Please note that benefits and perks may slightly differ depending on location.
You will be part of a highly-skilled, tight-knit team, making your contribution essential to what is becoming a great success story. If you are interested, please send us your application!
