Akraya Inc. Looking for Customer Service Associate I : 22-03376 at Los Angeles, CA Full Time

Primary Skills: Customer Support, Call center, Technical support, Documentation, Reporting

Contract Type: W2

Duration: 6+ Months (Must work PST hours.)

Location: 100% Remote (Los Angeles, CA)

NOTE: Role open to Women Back to Work candidates with a career gap

To follow up with any questions, please contact Chandra at 408-907-7669

“Next Level Banking Starts here”

JOB RESPONSIBILITIES:

• Call center is a must. Banking experience is a must as this role supports a variety of products.
• Under direct supervision, uses intermediate skills obtained through experience and training to assist LOB personnel and provide clients with quality service.
• Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility.
• Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

JOB REQUIREMENTS:

• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries.
• Researches client and security information through the back office system. Processes and follows up on client documentation for proper maintenance of accounts. P
• repares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients. Creates and maintains records and files.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a
2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a
2022 Glassdoor Best Places to Work.