Akraya Inc. Looking for Customer Service & Support II(US) : 22-03368 at Alpharetta, GA Full Time

Primary Skills: Extensive experience in Customer support with SaaS product, proficient in Microsoft Office.

Contract Type: W2

Duration: 12+ months

Location: REMOTE, GA (100% remote)

NOTE: Role open to Women Back to Work candidates with a career gap

To follow up with any questions, please contact Deepti at 408 907 2727.

Work for a market leader!

JOB RESPONSIBILITIES

• Ability to collaborate with cross-functional teams to ensure timely resolution of issues.
• Ability to identify areas for improvement in established processes and add to existing or create new documentation as needed.
• Must be a fast learner who is unafraid of learning new products, tools, and platforms.
• Constantly willing to take up new challenges and learn. Take accountability for outcomes and provide success stories.
• Ability to respond to your stakeholders in a timely manner.

JOB REQUIREMENTS

• Prior working experience in a customer support role is preferred, 3+years.
• Candidates with a bachelor’s degree who reside in PST or CST are preferred.
• Scheduling flexibility.
• Working knowledge of CRM Systems, proficiency in Microsoft Office
• Demonstrate excellent written and verbal skills with the ability to communicate cross-functionally.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a
2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a
2022 Glassdoor Best Places to Work.