Description:
As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments. Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.
Classification: IT Customer Support I
Union: AUPE GSS
Department: IT Service Desk (N)
Primary Location: CN Tower
Multi-Site: Not Applicable
FTE: 0.00
Posting End Date: 23-FEB-2022
Employee Class: Casual/Relief
Date Available: 14-MAR-2022
Hours per Shift: Varies
Length of Shift in weeks: Varies
Shifts per cycle: Varies
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: Other
Minimum Salary: $25.91
Maximum Salary: $31.64
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Successful completion of a degree or diploma in a relevant field from a recognized institution. 2-3 years of experience working in a support desk environment that deals with calls from a varied user base. Sound knowledge of PC software, including Microsoft Office 2016 and o365, Windows 10, MS Teams, Active Directory, Citrix and PC configurations. Proficient in troubleshooting VPN technologies. Required: A customer service focus and strong communication skills are essential. Sound problem-solving and decision-making abilities. Proficient keyboarding skills
Preferred Qualifications:
A++ or similar certification preferred. Experience with Service Now or other relevant ticketing systems. Experience with Call Centre phone systems – Genesys. ITIL Foundation. Previous health care experience.
Subsidiary: AZZ WSI Canada, ULC AZZ WSI Canada is the worldwide leader in developing and delivering specialized installation and maintenance...
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