albo Looking for Commercial Operations Analyst at Ciudad de México, México Full Time

albo is a leading fintech company offering financial products to individuals and SMB’s with the mission to bring financial freedom to everyone everywhere.

About The Role

As our Commercial Operations Analyst, you’ll implement sales operations initiatives and manage new and current VIP accounts. We are looking for a problem-solving and energetic professional to help us grow our customer base.

What would you do?

• Implement sales operations initiatives.
• Oversee the implementation of new accounts.
• Solve time-sensitive sales pain points to get deals across the line.
• Manage existing VIP accounts and assist with new account creations.
• Track key performance indicators (KPIs) to measure the impact of sales implementation in regular reports.
• Manage projects related to sales optimization processes derived from onboarding implementation with customers.
• Develop strong relationships with internal and external stakeholders to ensure successful project execution.
• Partner closely with albo Product team to iterate solutions to drive product strategy aligned with strategic partner needs.
• Develop customer relationships through strategic conversations to understand a prospect’s business objectives.
• Monitor and manage client expectations and perception pre and post-product delivery.
• Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management and support case responses.
• Become an expert in albo products toffectively communicate the company’s mission, value proposition, and vision to prospects, customers, and partners.

About you and what type of skills you’ll need:

• Business development background focusing on strategic account management and project management knowledge.
• CRM management.
• Experience in customer service and B2C/B2B sales.
• Strong objection handling and negotiation skills.
• Excellent oral and written communication.
• Previous experience in banking or financial services is a plus.
• Proactivity, attention to detail, problem-solving initiative, adaptability to change, and process improvement.
• Excellent organizational and time management skills.