Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you’ll help drive cutting-edge initiatives that will ensure the success of our company and your career.
In this role as an IT Service Desk Agent, you are the face of IT support for ALDI employees in the US and Australia. You will receive calls and electronic tickets from ALDI employees working throughout the business who are experiencing IT related issues and require assistance. These issues can range from ordering toner to supporting servers within the store. You will be a part of a team known as the Global Service Desk (GSD), where most of the support calls will focus around ALDI’s Point of Sale system and back-office equipment. The ideal candidate will have experience supporting customers, troubleshooting over the phone, and providing a best-in-class employee experience. The Global Service Desk team operates 24/7 and qualified candidates should be comfortable working any shift. After completion of the training program, a consistent schedule will be assigned to each IT Service Desk Agent team member. ALDI is looking for someone who collaborates well with other team members and brings positive energy to solving IT issues. ALDI encourages employee growth and career development, and this role comes with opportunities to advance into more technical positions at ALDI.
Position Type: Full-Time
Starting Wage: $23.00 per hour
Work Location: Fully Remote – Within 2 hours driving distance to Aurora, IL (Office location 1245 Corporate Blvd) – This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 7 days per week.
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.
Job-specific Competencies:
Knowledge/Skills/Abilities
Education and Experience:
Physical Requirements:
Travel:
ALDI offers competitive wages and benefits, including:
In addition, eligible employees are offered:
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
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