Alera Group Hiring for Remote Customer Service Specialist at Los Angeles, CA Full Time

Dickerson Insurance Services, an Alera Group Company is seeking a Customer Service Specialist to join their Employee Benefits team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you’re looking for, this is your chance to be part of an amazing organization!

This position has the primary responsibility of providing exceptional customer service to the Dickerson team and their clients. In this role, successful candidates need to have strong intra-personal skills and good judgment to communicate with tact and confidence while attending to time-sensitive, confidential information.

Dickerson Employee Benefits was founded more than 50 years ago by Carl Dickerson. From this one-man operation, selling insurance door-to-door, the company has grown to include employee benefits, property and casualty insurance and consulting services among its offerings. Today, the company is a partner firm of Alera Group. Alera Group offers industry expertise in insurance services and wealth management, combined with the ability for partner firms to preserve their company cultures, staffing and business models.

Dickerson Employee Benefits has deep roots in the minority and culturally diverse communities of California. The belief that all people should have equal access to affordable health care is still at the core of the business. From its headquarters near historic Dodger stadium, the company provides sales and service support throughout California and the United States.

Responsibilities

Review and process new hire and change of coverage applications for employees.

Process group-level change requests and resolve group billing discrepancies.

Handle escalated member claim issues and manage resolution of group policy issues.

Ensure that pending request follow-up is executed per department service standards to determine that requests have been processed by the carrier. Notify requestor that their issue(s) has been processed.

Assist account executives, associate account executives, operations manager, and senior management as needed.

Process agent appointments for group business on behalf of Dickerson brokers.

Hybrid Work Model (remote and in-office).

Benefit Package (medical, dental, vision, 401k, PTO).

Qualifications

Education: High school diploma required.

Minimum 2-3 years of health industry experience required. Advanced knowledge of health insurance terminology, small group offerings, and insurance operations work-flows preferred.

Minimum typing speed of 40 wpm.

Strong organizational skills, attention to detail, and ability to successfully interact at all company levels while maintaining a high degree of confidentiality.

Must be comfortable dealing with all kinds of people and have a desire to provide exceptional customer service.

Intermediate-level knowledge of MS Office Suite and ability to quickly learn applicable software programs such as CRM.

Equal Opportunity Employment We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you’re a California resident, please read the California Consumer Privacy Act prior to applying.