Alexander Mann Solutions Hiring for Customer Service Representative at Leeds Full Time

Stockbroking dealing- Customer Service Representative

Pay Rate: £10.60 with pay progression after 6 months if contract extended

Location: Leeds Lovell Park and Hybrid Remote Working

Working Hours: Monday – Friday (Rotational Shift Patterns)

Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.

Lloyds Banking Group Customer Advisors aren’t just great at talking to customers; they’re also great at listening. If you can put yourself in the shoes of a customer, you can help build unique relationships that really last. Previous experience isn’t essential; it’s all about your qualities and the ability to use empathy and listening skills to get great outcomes for the customer.

As a member of a friendly contact centre team within the Stockbroking department you’ll offer excellent quality customer service over the phone assisting new and existing customers to execute UK and International dealing orders in line with FCA regulation, HSDL Internal Procedures and Lloyds Banking Group policies. You will also provide support for a range of other duties, including registering new accounts, providing Website navigation, accurately resolving complaints in line with the groups Complaints Policy and providing technical support.

Key Responsibilities:

· Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover a range of products and services offered by HSDL including ISA’s, Self- Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands

· Ensure all transactions are accurately recorded and managed in accordance with internal processes and procedures

· Work within the parameters set by your Team Manager to meet your work allocations, personal and professional development targets

· Accountable for the identification, logging, investigation and resolution of a range of customer complaints. Completing a full understanding of the situation and ensuring the right outcome for the customer whilst escalating issues as appropriate

· Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities

· Stay motivated to supplement and maintain your own continuous Professional Development in this area.

Skills:

· Good communication skills – Oral and Written

· Embrace ‘in the moment’ coaching to develop your skills and knowledge

· A great attitude towards providing an excellent level of customer service which exceeds customer expectations.

· Adaptable to change and willing to embrace new ideas

· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

What’s in it for you?

· Once trained, opportunity to work from home

· Fully Paid Training

· Weekly Pay

· Potential for Extension or Permanent position

6 Week Rotational Shift Pattern:

Week 1 Mon-Fri 08:00-16:00, Week 2 Mon-Fri 09:00-17:00, Week 3 Mon-Fri 10:00-18:00,

Week 4 Mon-Fri 13:00-21:00, Week 5 Mon-Fri 08:30-16:30, Week 6 Mon-Fri 08:00-16:00

Working with Lloyds Banking Group you will have the opportunity to contribute to a team that has been helping Britain prosper for more than 250 years, and that today supports 27 million customers with their financial needs. You’ll be offered a variety of opportunities to learn, grow and develop, playing your part in the Group’s inclusive, values-led culture.

To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!

Job Types: Full-time, Temporary

Salary: £10.60 per hour

00295

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £10.60 per hour

Schedule:

• Monday to Friday