Alexander Technology Group Hiring for Helpdesk (Entry Level) at Providence, RI Full Time

The Alexander Technology Group is working with a fast-growing MSP company hiring for their Providence RI office to bring on multiple entry level Help Desk Support candidates. The Help Desk Support role requires a strong knowledge of IT whether that be through schooling or certifications. This candidate will have plenty of training from team members and managers. The Help Desk Support role will be onsite for the first 3 months and will have work from home flexibility after this:

Duties and Responsibilities candidate will be trained on:

• Teach our clients how to better use their software
• Document and communicate issues within the assigned ticketing system
• Handle PC issues: active directory, hardware, backups, security, OS, etc.
• Complete new user accounts, user terminations, email creations, and remote access requests
• Set up new workstations
• Troubleshoot virus’s, malware, spyware, and understand ransomware
• Implement and support remote access

If you are qualified and interested in this Help Desk Support position, please contact Zack Benuck at [email protected]

• Must be eligible to work in the US for any Employer without restriction or expiration

• No third party candidates will be considered for this role

• No relocation assistance can be provided for this position

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