ALFASIGMA USA, Inc. Hiring For Customer Service Representative Part Time at Covington, LA , United States , United States Full Time

Brand Direct Healthxc2xae, a subsidiary of Alfasigma USA, Inc. is seeking part-time Customer Service Representatives (CSRs) who will support Brand Direct Healthxe2x80x99s patients by providing exceptional customer service through effective communication resulting in successful interactions with patients and prescribers. Join a team of passionate professionals with a talent for excellent customer service and communication. Brand Direct Healthxc2xae (BDH) is growing, and therexe2x80x99s room for candidates ready to kickstart their careers supporting our customer communities: patients and their providers. BDH is our mail order pharmacy operations responsible for delivering services and prescription products to our patients and healthcare providers through a convenient and customer service focused process. KEY FUNCTIONS:

• Achieves daily inbound and outbound call requirement based on teamxe2x80x99s expectation
• Handles all calls in accordance with company standards xe2x80x93 courteously and professionally
• Establishes rapport and builds trust while assisting patients
• Identifies patientxe2x80x99s needs quickly and accurately
• Uses services and available resources to ensure customer understanding and satisfaction
• Escalates issues as necessary
• Meets all compliance and regulatory requirements
• Demonstrates regular and reliable attendance

REQUIREMENTS:

• High School diploma or equivalent required
• 0 – 2 years of customer service, hospitality, retail or other customer centric experience
• Computer Literacy:
• Proficient with Microsoft Office Suite (Word, Excel, Power Point, and Outlook)
• Must be able to navigate between multiple computer applications
• Proficient typing skills
• Excellent organizational, time management, and problem-solving skills
• Excellent communications skills, written and verbal
• Evident work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment
• Demonstrates a commitment to organizational values by displaying a professional and positive attitude
• Demonstrates a drive to continually learn and possess the agility to overcome challenges
• Collaborates with others and exhibits a strong sense of self-motivation
• Bi-lingual in Spanish, a plus

Ideally, identifying candidates who are open to working between 20-25 hours per week (4-5 hour shifts) over the course of a week, preferably within the hours of 10 am – 9 pm. We have openings for all shifts and we are flexible in working with your schedules when necessary.
What We Offer:

• Comprehensive Compensation Package:
  • Competitive hourly base pay ranging from $15/hr – $18/hr, depends on experience
  • Paid on the job training
  • Paid time off (PTO) and holidays

WHO WE ARE: Brand Direct Healthxc2xae, a subsidiary of Alfasigma USA, Inc., is our mail order pharmacy operations responsible for delivering services and prescription products to our patients and healthcare providers through a convenient and customer service focused process. Alfasigma USA is the local affiliate of the Italian based pharmaceutical company, Alfasigma. The company was formed, in 2015, as a result of the merger between two historic Italian pharmaceutical companies, Alfa Wassermann and Sigma-Tau. Alfasigma is a leading Italian pharmaceutical company focused on prescription drugs, over-the counter (OTC) and nutraceutical products and has a presence in 90 countries. Alfasigma USAxe2x80x99s main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio and bring new products into the US market. We strive to be a strong healthy company in a strong healthy world. Alfasigma USA is headquartered in Covington, LA., has a manufacturing plant in Shreveport, LA., a mail order pharmacy call center in the Covington location and an established national salesforce. In addition, a commercial operations hub opened in 2018 in Bedminster, NJ.
Alfasigma USA, Inc. and its subsidiary, Brand Direct Health, L.L.C. (collectively the xe2x80x9cCompanyxe2x80x9d) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, religious creed, religious observance, color, age, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, ancestry, marital status, medical condition as defined by state law (cancer and genetic characteristics), disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please email Human Resources at [email protected] if you need assistance completing any forms or to otherwise participate in the application process.