Alivi Hiring for Remote Member Services Representative at Florida Full Time

Customer Service Representatives (CSR) focus on providing prompt, courteous, and professional customer service to the members of our health plan partners. A CSRs’ objective is to schedule transportation to and from medical appointments for members of our health plan partners.

MUST BE AVAILABLE BETWEEN 7A-8P EASTERN (8 HOUR SCHEDULES WILL VARY WITHIN THIS TIMEFRAME)

DUTIES & RESPONSIBILITIES

• Answers inbound inquiries from health plan members and representatives, regarding the transportation services, offered through our health plan partners.

• Schedules transportation services to and from approved medical locations.

• Responds quickly and professionally to all customer calls, to meet or exceed established service level agreements (SLAs), key performance indicators (KPIs), and operational service level metrics.

• Builds effective and positive relationships and trust with existing members by listening to and meeting transportation needs.

• Confirms member appointments by making proactive, outbound confirmation calls

• Attentively listens to callers to identify an efficient solution to their requests.

• Escalates transportation and customer service concerns to contact center management and Alivi Leadership team as needed.

REQUIREMENTS & QUALIFICATIONS

• High School degree or equivalent.

• 2 years experience, preferably in a contact center environment.
• Bilingual (English/Spanish) required

• Ability to type and use a computer and type while listening to information.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft products and able to use internet search engines.

• Must be able to adapt to high volume, fast paced environment.

• Must be able to work flexible shifts, including evenings, weekends and holidays.

• Reliable individual able to multi-task.

Job Type: Full-time

Pay: $14.00 – $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Application Question(s):

• Please advise your hourly salary requirements (max salary $14.50/hour)
• Are you available to work an 8 hour shift between the hours of 7a-8p eastern time?
• Are you available to begin work on Monday June 13, 2022

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Call center: 2 years (Required)

Language:

• Spanish (Required)

Work Location: Multiple Locations