Alliant Credit Union Hiring for Supervisor, Recovery at Rolling Meadows, Illinois Full Time

What will your day look like?

You will lead and coach a team engaged in advanced default resolution tactics including post charge-off recovery efforts for loan and depository products including, but not limited to: credit cards, mortgages, auto, student and personal loans. You will provide supervision of daily default resolution tactics pertaining to vehicle repossession and liquidation, bankruptcy, foreclosure, REO liquidation and collections litigation. In addition, you will ensure the team members are compliant with policies, procedures, laws and regulations. The Supervisor, Recovery is responsible for driving employee development and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance. Direction is received from the Sr. Manager, Loan Servicing & Collections.

Do you see yourself doing this?

Operations

• Conduct weekly portfolio reviews to ensure proper loss prevention or loss mitigation tactics are administered

• Submit monthly charge-off recommendations for management review and approval

• Recommend appropriate tools, data and tactics to be used in execution of loss mitigation strategies

• Serve as an escalation point for solving complex issues relating to high risk of loss or legal action

• Audit team member’s work to ensure quality standards are maintained and departmental procedures are current, followed, and aligned with enterprise policy

• Identify and implement process improvements in addition to generating reports that provide insight and enhance business outcomes

• Ensure all departmental service level agreements are achieved

• Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and champion the implementation of agreed upon changes

Product Development and Support

• Monitor emerging trends of new loss mitigation technologies/strategies within the recovery landscape

• Support the operational implementation of new products and enhancements to existing products/channels

• Remain current on industry trends and implement best practices that result in improved performance

• Develop and produce reports to minimize Credit Union risk and maintain compliance

Leadership and Performance Management Responsibilities

• Champions Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant’s leadership competencies.

• Continually assesses and provides discerning development, insightful coaching and talent utilization/optimization for direct reports.

• Applies High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function.

• Provides a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis.

• Manage and Monitor Third party collection partners

What makes you a great fit?

You’ll be a great fit if in addition to the completion of a Bachelor’s degree, 3+ years of experience in default resolution, 2 of which include supervisory experience, and you have:

• Comprehensive functional knowledge of:

• Vehicle repossession and liquidation

• Post charge-off recovery remedies

• Bankruptcy law and lender’s rights

• Creditor obligations according, but not limited to: UDAAP, FDCPA, FCRA, CFPB, TCPA and UCC

• Experienced negotiator skilled in debt settlement and skip tracing

• Prior experience auditing calls/conducting account reviews desired

• First and/or third-party collections experience is preferred

• Demonstrated leadership skills and a proven ability to effectively develop, coach and motivate employees

• Must be able to multi-task and interact professionally with all levels of staff

• Excellent verbal, written, presentation and interpersonal communication skills

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

• Competitive medical, dental, and free vision benefits

• Competitive compensation plan

• Contributions towards gym memberships

• Generous PTO and banking holidays off

Still not convinced?

We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.

Name: Collections & Servicing

FLSA Status: Exempt

Requisition ID: 2021-2947

External Company Name: Alliant Credit Union

External Company URL: www.alliantcreditunion.com

Street: 1600 Golf Road Ste 900