Job Code: 70014419
Band: 06
FLSA: Non-exempt Job Family Summary:
The VSC Claims Department is a claim call center for Agents, Customers and Repair Facilities. Information gathered is documented to support claim adjudication and authorization for covered VSC and Ancillary F&I product claims offered by ADS. Meeting customer service level phone metrics, accurate claim adjudication and timely document processing are the primary goals. This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses. Job Summary:
The Senior Claims Adjuster (CCT) is an advanced level resource tasked with adjudicating advanced VSC mechanical claims ($6,500 or less), taking inspection reports, and reviewing claims for lower-level adjusters in accordance with established quality and timeliness guidelines. Key Responsibilities:
Maintains positive customer relationships by exhibiting a courteous and professional demeanor in all communication with customers, dealers, and agents, as well as internal employees.
Accurately documents information in timely and efficient manner per departmental procedures
With minimal supervision, determines coverage, liability, and damages
Provide coverage guidance and authorization assistance to lower lever adjusters
Determines the value of a basic, intermediate, and advanced claims and negotiates their settlement
Documents the claim file with notes, evaluations, and decision elements
Completes other tasks as directed by management
Contact customers, agreement holders, inspectors, vendors, and others to secure necessary files information as needed and directed. Confirms facts and determine additional needed follow-up
Assists in training of new or less experienced adjusters Education and Experience:
5-7 years of automotive repair facility experience
ASE certifications or Master Tech
In depth knowledge of automotive repair techniques
Ability to adapt to a constantly changing extremely fast paced environment
Intermediate written and verbal communication skills
Advanced abilities with Word and Excel
Ability to learn new computer programs and department processes
Strong negotiation and conflict resolution skills Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $32.00hr – $35.00hr and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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