Altice USA Hiring For Mgr Resi Direct Sales at Plano, TX, United States , United States Full Time

Job Description

Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We’re building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

Directly manages Winback acquisition and upgrade Residential Direct Sales programs for all consumer products (Video, iO Digital, Optimum Online and Optimum Voice) within the specific C&C region of responsibility. Organize, supervise, direct and motivate a team of Residential Sales Supervisors, Residential Account Executives and Internal Support Staff to meet or exceed budgeted sales and connects which will ensure subscriber growth and aid in the achievement of company cash flow goals. Ensure competence and continuity of qualified Account Executives through effective recruitment, selection, training, appraisal and motivation. Ensure effective working relationships with internal and external contacts. Build and maintain an effective line of communication with local government officials to ensure successful execution of sales strategy. Create and implement sales campaigns designed to achieve successful business plan for local sales team. Create, implement, review and analyze sales reports and develop an effective strategy based on the data. Ensure punctual, regular, and consistent attendance of all Account Executives in local area. Perform other duties as assigned. Responsibilities

• Maximize the overall sales `yield’, winback `yield’, and Revenue Generating Units of the local Direct Sales team through effective leadership and motivational skills.
• Plan and execute Residential Direct Sales strategies by evaluating demographics and trends within the local marketplace. Analyze results to identify opportunities to maximize yield, winback and bundle sell-in percentages, penetration and overall sales productivity. Provide effective and timely feedback to local sales team and daily reporting to senior management.
• Develop and train Residential Direct Sales Supervisors, Residential Account Executives and Senior Sales Coordinators to achieve objectives and continued sales growth.
• Demonstrate the ability to motivate team by fostering a positive work environment through creativity, enthusiasm and team spirit. Encourage a higher level of performance from workforce through the development of effective recognition and rewards programs.
• Work closely with Recruiting to ensure all staffing objectives are achieved on a timely and cost-effective basis. Actively, and directly, participate in recruiting activities and provide timely feedback to improve hiring practices.
• Effectively communicate, implement and enforce all policies and procedures to make certain all sales quality guidelines are met.
• Plan, develop and facilitate effective weekly meetings incorporating information, recognition, motivation and training in support of the business plan. Develop and mentor Sales Supervisors to actively participate in the planning and execution of weekly sales meetings.
• Build, manage and sustain organizational and customer relationships to achieve goals and improve the customer experience. Provide vital feedback to improve processes to foster a vibrant relationship with our customers, both internally and externally.
• To assist in the training and development of the sales staff to maximize productivity.
• To implement all policies and procedures for the Direct sales organization.
• Coordinating with Field Service, Dispatch and LNP Managers to assure timely completion of scheduled work to assure customer satisfaction.
• To ensure the facility requirements of the local sales office meet the changing needs of the department (i.e.: a safe and clean working environment).
• Work in tandem with business planning to analyze local departmental results. Create and implement new reports to track data specific to sales performance.
• Coordinating with the MDU dept. to ensure timely reaction to external threats posed by competitive forces within MDUs in the local area.
• To implement all protocols described in franchise agreements while working closely with public officials to ensure goals of towns (communities) and the company are met. Responsible for obtaining all necessary legal documentation required by local government in order to solicit potential Altice USA customers.
• Coordinate with Customer Service and/or Billing & Collections to assure customer satisfaction while maintaining the integrity of the sales process.
• Coordinate with ECR to resolve all escalated customer complaints.

Qualifications

Qualifications

• Key Experiences/Achievements
  • Bachelor’s degree in business with communications emphasis preferred.
  • A minimum of 3 to 5 years of proven success in a sales supervisor role preferred. Prior experience in a manager role of a Direct Sales or cable or related telecommunication sales company a plus.
  • Prior experience in Direct cable or related telecommunication sales a plus.
• Skills
  • Must be able to create effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management
  • Core competencies include teamwork, integrity, flexibility and concern for excellence in a highly competitive environment.
  • Ability to understand and respond effectively to activity interdependencies to ensure pure sales execution.
  • A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
  • A strong communicator and team player that can foster collaboration and build consensus across multiple constituencies.
  • Strong project management skills and the ability to prioritize multiple tasks and initiatives.
  • An organizationally perceptive person who will respect and promote the traditions and culture of Cablevision and who can implement new ideas within that context.
  • Creative flair, conceptual and project-specific, is desirable.
• Technical/Functional Competencies
  • Thorough understanding of the key aspects of Direct Sales including the Consultative Sales process.
  • Demonstrates ability to analyze problems, to probe facts, identify and question assumptions and find creative and effective solutions.
  • Thorough understanding of the telecommunications and cable industry. Focus on trends within the marketplace with a strong emphasis on the competitive landscape.
  • PC literate with good understanding of Microsoft Office Pro or similar programs.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.