Altice USA Hiring For Retention Specialist at Piscataway, NJ, United States , United States Full Time

Job Description

Overview:

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities:

Do you wake up each morning with the desire for a career where you can channel your energy into a great opportunity?
If you are looking for a career that will allow you to better partner with customers, so you are a true advisor- look no further! A Retention Sales Representative is responsible for saving and retaining customers who are requesting to disconnect or downgrade service. Every call is a sales opportunity, that can lead to a great impression of the Altice brand. The Specialist will be required to educate & offer products and services that would most benefit the customer. Great base + commission opportunity!
What will make you successful

• Demonstrate excellent customer service and thorough knowledge of all Altice products and services to rescue and retain customers
• Ability to engage and build a personal connection with customers while helping them understand why Altice/Suddenlink is the best choice
• Presentation of Altice offerings including communication of competitive offers for comparison
• Meeting sales level performance measures by putting our customers first
• Motivated my commission compensation; ability to sale/upgrade is a necessary skill to be able to enhance the customer experience
• Attends trainings as required

Additional Responsibilities

• Our team will train on high-value selling methods to assist you in hitting your goals in a commission driven environment
• Reward loyal customers through promotion of overall value, benefits and features of Altice’s services and products
• Understand all phases and aspects of the customer experience, interpret and explain to the customer current and historical information contained within the systems in response to any customer related inquiries.

Perks of Working for Altice:

• Base Salary + Commission
• Medical, Dental & Vision Insurance available on your first day!
• Paid Vacation and Sick Pay
• Sales Incentive and Bonus programs
• Tuition Reimbursement
• Discounted TV/Internet/Phone employee product benefit
• 401(k) with company matched funds
• Top-notch paid training

Qualifications:


Qualifications

• High School diploma or GED required; two years college preferred.
• Tele-marketing experience required, previous technology and/or cellular sales or equivalent experience preferred.
• Must be comfortable working in a fast-paced call center, conflict resolution environment and have the necessary skills to consistently perform to Altice standards.
• Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured, commission driven environment.
• Must be able to exhibit written and oral communications skills to a standard as set by Altice.
• Computer skills using Windows based systems, including databases & billing systems required.
• Ability to work flexible hours, including evenings, weekends, holidays and overtime as required.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.