(Example: personal cell phone or landline)
Job summary
Selling Partner Support Associate – Inbound Phone and Email Support Agent
****Military Spouse Encouraged to Apply****
To apply for this role, you must be located in or willing to relocate to Arizona, Florida, Georgia, Michigan, Minnesota, North Carolina, North Dakota, Ohio, Pennsylvania, Texas, Virginia, or Washington . Please note that travel/relocation assistance is not available for this role.
DESCRIPTION
The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing support via inbound phone and email contacts. This role requires timely and accurate operational assistance to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Support Associate is expected to take phone and email contacts to assist Merchants in addressing chronic system issues, provide process improvements, develop internal documentation, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities:
Preferred Qualifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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